Spa Etiquette
At JW’s Day Spa & Salon, we have set out to bring you an environment where the highest levels of skin and body care are provided to nurture the well-being of mind, body and spirit. It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.
Reservations:
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment, a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancelation policy are provided below.
Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs.
Cancellation Policies and Fees:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation, so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
Check in:
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course, beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment.